BookestoSupport
When you write, the person who runs Bookesto replies.
If your booking page stopped loading halfway through a Saturday afternoon, you would want to know who answers and how. Here is how it works.
No card needed. We set up each new venue with you, and pricing is agreed before anything is charged.
Where to write
Where to reach us
- Anything about the product
- our contact page
- A security issue
- our contact page
- Privacy, deletion, contracts
- our contact page
Support is in writing for now. There is no phone line on this page.
There is no help button inside the product yet either. If something breaks, paste the address from your browser into your message, because it tells us which screen you were on.
Hours and the response target
PlannedWhen we are reading
The inbox is read Monday to Friday, 09:00 to 19:00 Gulf Standard Time, which is UTC+4.
We have not published a response target yet
A missed target is worse than no target, so we will publish a number when we know we can keep it.
What is true today: the inbox is read during the hours above.
During Ramadan the reading hours shift and we publish the change on this page before the month starts rather than after.
Saturday, 7pm
PlannedWhat actually happens when it breaks on a Saturday evening
In the Gulf, Saturday evening is trade. So here is how it works.
Your message reaches the person who runs Bookesto, and it is read during the hours above. We do not run a 24-hour desk, so a message on a Saturday evening can wait until Monday.
While you are waiting, it helps to have the next day in your hands. If the site is down, you cannot see tomorrow’s list, so print tomorrow’s Calendar from your browser at the end of every day.
A read-only day sheet that stays up when the rest does not is planned.
Language
In buildWhich languages
Support is in English today, from a person.
Your booking page runs in English and Arabic. This website is in English for now, and its Arabic version will go live after a native reader has checked it.
What support costs
PlannedPrice
There are no support tiers and no priority queue. Pricing is agreed with you before anything is charged, and that includes setting up your venue and any support.
Documentation
In buildThere is no searchable help centre yet
When we write one, it will start with the things owners actually get stuck on when they set a product up alone on a Sunday night, rather than with an article explaining what a booking is. Until then, write to us.
Get early access
We open accounts a few venues at a time, and we talk to each one. Tell us about your venue and we will write to you about access.
No card needed. We set up each new venue with you, and pricing is agreed before anything is charged.