BookestoYour data
LiveYour client list is yours. Including on the day you leave.
What we hold, why, for how long, and how you get it back. Where something is not built, the status says so.
No card needed. We set up each new venue with you, and pricing is agreed before anything is charged.
The problem, and it is not a technical one
Two versions of the same trap
Owners describe two versions of the same trap. In the first, they want to leave and discover their client list will not come with them, or comes as something that cannot be imported anywhere. In the second, they stay, and the platform holding the list uses it to show their clients somebody else.
Both are commercial choices made by the company, wearing the costume of a technical limitation.
We can make the opposite promise because of a decision already on the record. Bookesto will not build a consumer marketplace. Your clients are not stock, and nothing here gets more valuable to us if you find you cannot leave.
Ownership
PlannedWho owns what
You are the controller of your clients’ data. We process it on your instruction, to run the booking system you asked us to run.
Your services, your customers, your bookings, your notes, your messages and your money records are yours.
Limit
The contract that says this in binding language is drafted and waiting on our lawyers. Until it is ready, the legal pages on this site are marked as drafts. EU, EEA and UK signups stay closed for now.
Getting it out
In buildGetting everything out
Reports, payments and receipts export as spreadsheets whenever you want them. For everything else, request an export from your settings and we prepare it by hand. And we will run it after you cancel as well as before, because an export you can only get while you are paying is not an export.
- Clients
- With their consent state and where they came from
- Appointments
- Past and future
- Money
- Sales and payments
- The rest
- Staff, services, notes and files
Limit
A one-click export that does all of this without a request is planned, not built.
Deleting
In buildWhat we keep after you delete something
Deleting a customer does not mean every trace disappears, and any vendor who tells you it does is either wrong or about to break tax law on your behalf.
There is no delete button. You record an erasure request in Data and privacy, confirm the person’s identity, and the next daily sweep overwrites their details. The financial records stay, without the person attached to them, because UAE tax law requires the transaction record for five years.
The consent record also stays, and that one surprises people. The record that somebody agreed, or withdrew, has to outlive the data it covered, or we could not show we were allowed to send what we sent.
Signed waivers and photographs stay too, and those can still identify a person. Your accountant can still reconcile the year.
Your customers' rights
In buildWhen a customer asks for their data
A client can ask you for a copy of everything you hold about them, and can ask you to delete it. Bookesto answers both from a list that says, for every kind of record it keeps, whether it holds personal data, what happens on deletion and why.
A new kind of record cannot be added without an entry on that list, so a future feature cannot quietly add client data that an export then misses.
Deletion only runs after identity is checked, because letting a stranger delete somebody else’s record is itself a breach.
Kept apart
LiveKeeping your data apart from everyone else's
Each business’s data is kept apart from every other business, and the database itself enforces that, not only our code. A request that does not say which business it is for gets nothing.
The security page has the technical detail, if you want it.
Where it lives
PlannedWhere your data is kept
On our own servers at Hetzner in Germany, with nobody reselling somebody else’s platform to you.
Backups run nightly to separate storage. A backup only counts once it has been read back, so we test the restore. The first test passed on 5 November 2026, and the security page has the detail.
Limit
There is no uptime commitment and no public status page, and there will not be one until there is enough operating history to promise something we can keep.
Moving in
In buildGetting in from somewhere else
Leaving somewhere else is the harder direction, and the fear is specific. Owners are not frightened of losing the client list. They are frightened of losing the next six weeks of booked appointments, and the gift cards and packages people have already paid for.
Bookesto imports your client list from a CSV: you match the columns and see a preview first. Future appointments and prepaid balances are harder, because no system exports them cleanly. We go through them with you when we set up your venue.
Limit
Automatic importers for each system, and moving saved cards, are planned and not built.
Four things we will not do
Commitments, not capabilities
We will not build a consumer marketplace on your client list.
We will not sell, rent or share your clients' data with anyone who is not a named subprocessor doing a job you can see.
We will not hold your customers' money in a Bookesto balance.
We will not put your data behind a plan tier. Export is not a feature you upgrade for.
Get early access
We open accounts a few venues at a time, and we talk to each one. Tell us about your venue and we will write to you about access.
No card needed. We set up each new venue with you, and pricing is agreed before anything is charged.